All our products come with a 7-day money-back guarantee. Products can be returned for a refund within 30 days of purchase.
30-Day Money-Back Guarantee
For products purchased on the official ESR website, undamaged products can be returned for a full refund within 7 days of purchase, regardless of the reason. You may return the unwanted product(s) for a refund and place a new order for the desired product(s).
Bulk Orders
All bulk orders are not eligible for returns. (Note: Ordering more than 10 units of a product is considered a bulk order.)
Promotional Gifts
All promotional gifts are not eligible for returns, exchanges, or warranties.
Returns for Third-Party Platforms
For products purchased on third-party platforms such as Amazon and Kickstarter, or through ESR's authorized distributors and retailers, please refer to their return policy. Buyers are encouraged to contact ESR Customer Support directly before returning products to confirm if a return is the best option available.
How to Initiate a Return
To initiate a return, submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.
Refund Processing Time
Once the returned product(s) arrive at the address provided by the ESR Customer Support Team, the refund process will begin.
Warranty Period
Any quality-related issues on products sold by ESR are covered by a 12-month warranty, starting from the date of purchase.
How to Claim Your Warranty:
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Submit a ticket through the online form here.
